If you can connect to one of your VPN’s other servers, this is likely what has happened. On the other hand, if you can’t use any servers or if your connection drops frequently, the problem is more likely to be with your network settings. Here’s what to do in this case:įirst, check the VPN’s settings page. If it has a Restore Defaults button, click it. If not, change your connection protocol to Automatic (if this option isn’t available, select either TCP or UDP). Now, we’ll add your VPN to a list of exceptions to make sure it isn’t blocked by your firewall. The process is different for each operating system here are the steps for Windows and MacOS:Ĭlick the Windows icon in the bottom-left of the screen and type “Windows Defender Firewall” (without quotes). Now, select Allow an app or feature through Windows Defender Firewall in the list on the left. On the next screen, click Change settings and then Allow another app. Finally, locate your VPN app and click Add. Start by clicking the Apple icon in the top-left. Choose System Preferences, then Security & Privacy. From here, move across to the Firewall tab and click the Firewall Options button. You’ll see a list of programs, and below, there’ll be a button with a plus sign (+) on it. Click on this, locate your VPN app, and click Add. This is one of the most common VPN problems. Start by running a speed test while disconnected from the VPN. You can generally expect a VPN to reduce your network speeds by about a third, so you’ll need a reasonably fast connection to start with. Below, we’ve listed Netflix’s recommended speeds and the corresponding base speed you’ll require to use similar streaming services with a VPN. Internet speeds not high enough? There are a few options here: you could upgrade your broadband package, use a wired connection instead of wireless, or ask others in your home to briefly stop streaming and torrenting. Now, connect to the VPN and run another speed test. Note that your download speed can change based on several factors including how far the server is from your location, how many other users are connected, the encryption protocol used, and even the time of day. This means that if you notice a significant reduction in speed, it’s often a good idea to try another server. See also: Fastest VPNs Problem 3: My VPN isn’t working with Netflix, BBC iPlayer, etc.įirst, it’s important to note that not every VPN can securely access every service. In fact, when it comes to major platforms like Netflix, Amazon Prime Video, and BBC iPlayer, only a few VPNs still work reliably. We recommend using NordVPN although Surfshark and ExpressVPN are two excellent alternatives. If you’d like, you can contact your VPN’s customer support team directly (the three above all offer 24/7 live chat) and ask which servers to use.Try connecting to a different server, since sometimes there are specific servers for a particular platform.Next, clear your browser’s cache and cookies to make sure that the service forgets your actual location.First, make sure you’re using the most up-to-date version of the app.If your VPN should be able to access a service, but you’re having issues, there are a few things you can try. Problem 4: I can’t connect to my VPN when in China Still having problems? It could be that your chosen service has recently improved its region-locking features, in which case there’s no alternative but to wait until your VPN provider finds a workaround. VPN problems are, unfortunately, to be expected in China. The country’s internet restrictions (collectively known as the Great Firewall) are some of the strictest in the world.
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